With the goal of creating a faster and effective decision making ecosystem, this end-to-end smart ticketing solution was custom developed inline with the government processes and data security norms. The end product included business intelligence systems, data integrations, rule engines & mobile apps.
The software provided governments a detailed view of all vital reports surrounding their country, states, cities, regions, ministries, departments, staff, citizens and legal residents, thereby powering optimised governance.
Detailed reporting module for every user role with filters to analyse data relevant to them. Dashboards with drag and drop data field options to customize BI view on the go.
Change management made easy. Architecture built up to support modification of business rules, processes & business workflows as per needs.
Secured and authenticated endpoints designed & developed for data consumption and integration with government approved third party systems.
iOS and Android mobile apps for case workers and citizens leveraging value add features like GPS, geo fencing, push notifications, speech to text options and lots more.
Support built up on top of both Google & Open Source Maps. These cover a series of advanced services that include direction, fencing, routes, and more.
Identity and access management enabled to manage and monitor roles, accounts, profiles, module access and permissions for every user type in the application.
Cloud and on-premise deployment options enabled on top of secured government audited servers, systems, services, storage and infrastructure.
Analytics to monitor usage. Detailed reports available for every object in the system. Logs enabled for services, functions, components and their states.
National Admins, State & Ministry Admins, Regional & City Admins, Department Admins, Citizens & Legal Residents – the platform brings in all key stakeholders under one roof and gives them comprehensive easy-to-use features and accesses at every level.
Automated ticketing system that eases the process of allocating tasks and tracking their statuses. Optimizes results by reallocating existing underutilised workforce to areas where they are most needed. All this, on a platform that takes a minimal learning curve.
Adds value by providing people with an easy to use digital utility to report the important issues that matter most to them & fellow citizens. Adds transparency in the process, builds trust and helps citizens in helping their governments to serve them better at every level.
Provides a dedicated report warehouse for authorised news agencies thereby helping the media in providing people with correct data and information in real time. Helps authorities, at every level, to communicate case reports effectively with the citizens.
Driven by modulated service offerings that help governments manage change of process and delivery structure. National security audit compliances, data protection policies, object storage norms and policy upgrades – all options covered as per requirements.
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